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Diana Wortham Theatre Box Office

The Wortham Center facility is temporarily closed to the public due to COVID-19 restrictions and safety measures. Please check our website and social media regularly for updates about reopening and other news during this time.

Box Office Info/Policies

Conveniently located in the heart of downtown Asheville, the entrance for the Wortham Center for the Performing Arts is marked by the location of the center’s marquee at 18 Biltmore Avenue between Marble Slab Creamery and White Duck Taco. Patrons enter through the breezeway and into a large interior courtyard with multiple glass doors leading to the center’s lower lobby and box office.
Wortham Center for the Performing Arts Current Box Office Hours
  • Monday - Closed
  • Tuesday - Thursday, 10:00am to 1:00pm (phone only)
  • Friday, Saturday & Sunday - Closed
  • HOLIDAY HOURS: The box office will be open the following hours for the holidays:
    • Thursday, December 24 - Closed
    • Friday, December 25 - Closed
    • Tuesday, December 29 - Open 10:00am to 1:00pm (phone only)
    • Wednesday, December 30 - Open 10:00am to 1:00pm (phone only)
    • Thursday, December 31 - Closed
    • Friday, January 1 - Closed

Tickets may be purchased:
  • In person at the box office during regular hours - $3.00 building operations fee per ticket. (NOTE: This option is currently not available; the facility is closed to the public.)
  • By phone at 828-257-4530 during regular hours - $4.50 processing fee per order (tickets held at will-call or e-mailed) and a $3.00 building operations fee per ticket.  Tickets can be mailed to the patron for a $1 additional fee.
  • By mail to Wortham Center Box Office, 18 Biltmore Ave., Asheville, NC 28801 - $5.00 processing fee per order (tickets held at will-call) and a $3.00 building operations fee per ticket. Tickets can be mailed to the patron for a $1 additional fee. Available for Wortham Center Presents performances only.
  • On-line, 24 hours a day, 7 days a week at www.worthamarts.org - $3.00 building operations fee per ticket and per ticket processing fees apply.
  • On all ticket purchases, 7% NC sales tax will be applied.
Student Rush Tickets: The Wortham Center offers $10 day-of-show student rush tickets for performances in the Wortham Center Presents Series, based on ticket availability. This is an affordable way for area students to enjoy the dance, theatre, music and special attractions performances that comprise this series, which runs annually from September to May. Students can call the box office at noon on the day of a performance to find out if student rush tickets are available. Students must visit the box office in person after noon on the day of a performance and present a valid school I.D. to purchase student rush tickets.

Lobby doors and box office open 1 1/2-hours prior to performance time; the venue's doors generally open for seating 1/2-hour prior to the performance.

COVID-19 and Ticket Policy
a/o 5/19/20

Nothing is more important to us than the safety of our patrons, employees and artists. Staff members are closely monitoring the evolving situation with COVID-19 by regularly reviewing CDC and WHO mandates, and have implemented prevention and control procedures such as diligently wiping down surfaces on a regular basis, encouraging hand-washing and making hand sanitizer available at high traffic points throughout the facility.

Wortham Center has adopted a temporary ticket policy for those who have tickets to upcoming performances. You may:
1) Do nothing. Your tickets will be automatically transfered to the new date.
2) Request a credit* to your account for a future performance.
3) Convert your ticket purchase to a donation to the Wortham Center.
4) Request a refund** for your ticket purchase.

*Credits: All account credits created between March 13, 2020 and December 31, 2020 must be used by June 30, 2022. Any account credits not used by this date will expire.

**Refunds: If you would like to request a refund for tickets for a rescheduled event, the refund request must be processed through our box office.

Standard ticketing policy: No later than 48 hours before show time, you may exchange your tickets for another event in the Wortham Center Presents Season, turn your tickets in for account credit to be used toward another Wortham Center Presents event, or donate your tickets to the Wortham Center.

Should you have any questions or need clarification, please don’t hesitate to contact the Box Office by emailing boxoffice@worthamarts.org or by calling 828-257-4530.

Event Safty Procedures under North Carolina's "Safer At Home Phase 2"

Safety procedures will be strictly enforced, including:
  • All guests will enter through a wellness checkpoint with temperature checks, receive hand sanitizer and receive a mask if they did not bring one. All guests will be required to wear masks except when eating or drinking.
  • Seating areas will be safely distanced from individual parties.
  • Wortham staff and volunteers will monitor compliance of facial coverings, safe spacing and movement throughout the event.
  • Artists will be stationed at least ten feet from any guests.
  • Contactless ticketing and drink ordering will be emphasized. No cash will be accepted.
  • Visit our COVID-19 Policies and Prodecures page for more information.

Standard Policies
  • All sales are final; tickets are non-refundable.
  • Theatre etiquette – Due to the intimate nature of performances, almost any noise may be disruptive for other patrons, as well as the performers on stage. Out of courtesy, we insist that all electronic devices (cell phones, pagers, watch alarms, etc.) be turned off. Read more about Theatre Etiquette
  • Latecomers are seated at the discretion of management.
  • Babes-in-arms are not permitted.
  • Photography and recording devices of any kind are not permitted during events.
  • Please note that the content of the show is owned and dictated by the performer and not by the Wortham Center for the Performing Arts; no refunds will be issued based on show content or artist expression.
  • The Wortham Center strictly prohibits ticket scalping and the resale of tickets on the premises. Furthermore, the Wortham Center for the Performing Arts Box Office is the only OFFICIAL TICKETING PROVIDER for events at the Wortham Center's venues: Diana Wortham Theatre, Tina McGuire Theatre, and Henry LaBrun Studio. Tickets obtained from other unauthorized sources may be stolen, counterfeit or invalid due to payment issues and will not be honored. Tickets purchased from other sources are often greatly inflated in price and are not eligible for assistance if tickets are ever lost or stolen or if the event is canceled or rescheduled. The Wortham Center is not responsible for tickets purchased from other sources.

Box Office/Ticketing Inquiries
For questions and concerns regarding ticket purchases and online ordering, please call 828-257-4530 or email boxoffice@worthamarts.org.

Tickets through the Wortham Center for the Performing Arts Box Office can be paid by Cash, Check, American Express, MasterCard, Visa or American Express. Phone orders and online sales are by credit card only.

All sales are final. Tickets are non-refundable. Exchanges can be made within the Wortham Center Presents Series only or within the same event for a different performance. Returned tickets for donation can be made within the Wortham Center Presents Series only. Arrangements for exchanges and returns for donation must be made at least 48 hours prior to the scheduled event/performance.

Explore Asheville
If this performance is part of a trip to the Asheville area, we hope you have an enjoyable visit. To explore other attractions, restaurants, events, and accommodations that the area has to offer, please visit exploreasheville.com.